The purpose of this policy is to explain how CloudSentric collects, protects, and uses personal data. CloudSentric is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
CloudSentric needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses.
CloudSentric also has access to personal data that is generated over the Network utilised by CloudSentric services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances CloudSentric may also collect financial information about CloudSentric customers and end users from third parties to enable CloudSentric to assess its risks in granting credit terms and contact information about organisations CloudSentric considers may be interested in CloudSentric products and services.
CloudSentric obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the CloudSentric website); from third party list brokers; from resellers who pass on personal data to CloudSentric about end users; and directly from the Network utilised by CloudSentric services.
Most of CloudSentric' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, CloudSentric may also use personal data to improve on the level and type of service CloudSentric offers to its customers. As part of this interest in improving the service provided CloudSentric may process personal data for the purposes of sales analysis and customer usage statistics.
CloudSentric may from time to time inform its customers, end users and potential customers about CloudSentric and CloudSentric affiliate products and services and other information CloudSentric feels may be of interest.
Customers and other recipients of information from CloudSentric may indicate at the time they first place an order with CloudSentric whether or not they wish to receive such information or at any later time by simply contacting CloudSentric as indicated in paragraph 9 below.
As CloudSentric is a UK only based organisation the data is held in the UK only.
CloudSentric will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, CloudSentric does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where CloudSentric is under an obligation by law to disclose personal data or where CloudSentric has contracted with third parties to assist in providing services to CloudSentric customers such as for delivery, installation and systems support services.
CloudSentric takes customer confidentiality and security very seriously. CloudSentric has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within CloudSentric. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
CloudSentric will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Acceptable Use Policy.
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by CloudSentric specific rights to access and rectify personal data held about them. These include the right to:
obtain from CloudSentric, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by CloudSentric regarding promotions or new products and services.
f any individual wishes to contact CloudSentric regarding the personal data held about them or has any other question about CloudSentric' data privacy procedures, they should raise a support ticket within the customer portal.
As part of CloudSentric' commitment to compliance with data privacy requirements, and to reflect changes in CloudSentric' operating procedures, CloudSentric may update the terms of this policy from time to time and will post the revised policy at http://www.CloudSentric.com/company/privacy-policy